Terms & Conditions

1. General

These General Terms and Conditions (the "Terms") apply when you as a consumer ("You") place an order via www.hidroxa.com. An agreement is signed between you and Hidroxa (Hidroxa Medical AB, corporate identity number 556965-8247). Detailed contact information and other information about Hidroxa can be found on the "Website" (www.hidroxa.com). The terms are only applicable to you who are a consumer and that place orders via the Website.

In order to order on the Website, you must be 18 years of age. According to Swedish law, Hidroxa does not accept credit purchases from persons under the age of 18. Hidroxa reserves the right to deny or change your order in individual cases (for example, if You have provided incorrect personal information and / or have payment remarks).

Hidroxa reserves itself for final sales and any image and writing errors on the Website, such as errors in the product description or technical specification, incorrect prices and price adjustments (such as changed prices from suppliers or currency changes), or incorrect information regarding an item being in stock. Hidroxa has the right to correct such errors and to change or update the information at any time. If the incorrect price has been stated for an item that you have ordered, Hidroxa will of course notify you of this and await your approval of the corrected price before Hidroxa continues with the order.

The site, as well as all content on it, is owned by Hidroxa or its licensors. The information is protected by, among other things, material and market laws. This means that trademarks, company names, product names, images and graphics, design, layout, and information about goods, services, and other content may not be copied or used without the written approval of Hidroxa.

2. Agreement and Order

In order to make a purchase through the Website, you must accept the Terms. By accepting the Terms, you agree to abide by the Terms in full and agree that you have accessed the information about personal data and consent to the use of personal data and cookies.

A purchase agreement is only entered into when Hidroxa has confirmed your order and You have received an order confirmation from Hidroxa by email. Hidroxa encourages you to save this order confirmation for any contacts with Hidroxa's customer service.

3. Prices, fees, and payment

If you are purchasing within the EU, the VAT will be added at checkout when you select the delivery country. For private customers, the shipping costs are included in the displayed price, while for companies, shipping costs will be added to the price. If you are purchasing outside the EU, you will not see any fees during checkout, but you may be subject to toll and tax charges when the package is received in your country. For Norway and UK, information about these taxes is available on the product page.

Payment is made via Klarna payment by debit or credit card. Other payment options such as invoice may be available depending on what country you order to. You can see all available payment choices in the checkout on the Website. You can also pay via Paypal.

In cooperation with Klarna, we offer payment through invoice. For conditions please see the link from the checkout or on Klarnas website: https://www.klarna.com/uk/terms-and-conditions/

4. Delivery and transport

At www.hidroxa.com you can see if the product is in stock. If so, it will be delivered within 3-7 business days. If the item is not in stock, please place an order at www.hidroxa.com.

The expected delivery time of the goods is shown in the order confirmation, at the checkout, and/or on the relevant goods page at www.hidroxa.com. Usually, the delivery time is 3-7 business days.

If packages are to be redeemed, you must do so within the time specified in the notice. Packages should normally be collected in person with valid identification and order number. You always get a notification that shows where and when packages are to be downloaded. Notification can be made via email, regular mail and if You have provided a mobile number, also via telephone call or SMS. If you do not pick up the package, Hidroxa has the right to charge you a fee that corresponds to shipment costs.

5. Right to withdraw from the purchase

When purchasing a Hidroxa SE20 Iontophoresis machine on the Website, 50 days right of withdrawal from the purchase always apply. This means that you have the right to cancel your purchase by notifying Hidroxa within 50 days after receiving the ordered item (the cancellation deadline).

If you wish to undo the purchase, you must, before the cancellation deadline expires, send a clear, written message to Hidroxa, via form, mail or letter. You must enter your name, address, and other relevant information, eg order number, invoice number, and name of the item in the message.

In exercising the right of withdrawal, Hidroxa does not pay the return shipment costs and You are responsible for the condition of the goods after You have received the goods and during the return shipment. The item must be returned in 14 days from the date the notice of exercise of the right of withdrawal was submitted to Hidroxa. The item should be shipped well packaged, in fine condition, and if possible, in the original carton. Returns must be made to Hidroxa to Hidroxa Medical AB, Björndammsterrassen 114, 43342 Partille, Sweden.

When you cancel your purchase, Hidroxa will refund the amount you paid for the item, excluding the cost of return shipping and possible MVA (outside the EU). On the amount to be repaid, Hidroxa is entitled to deduct a sum corresponding to the depreciation of the goods compared to the original value of the goods, if and insofar as such depreciation is due to the fact that you have handled the goods to a greater extent than is necessary to determine its properties. or function.

Hidroxa will repay the amount as soon as possible, but no later than 14 days from the date Hidroxa received your notice of exercise of the right of withdrawal. Hidroxa will, however, wait with the refund until Hidroxa receives the goods. The repayment will be made to you via the payment option you have chosen, provided that nothing else has been agreed or that there is an obstacle to such repayment.

6. Warranty

The warranty is valid for 24 months from the time you received your product from Hidroxa. Warranty for goods only covers original manufacturing defects, and thus not defects that occur during or after a personal change in the function and appearance of the product, such as rebuilding, upgrading, or other configuration of the product. Your order confirmation is valid as proof of warranty.

The right of complaint covers goods that are incorrect in accordance with current consumer protection legislation. Customers wishing to make a claim for errors in the ordered product should contact Hidroxa as soon as possible after the error has been discovered via the contact details stated on www.hidroxa.com. Complaints made within two months of the discovery of the error are always considered to have been submitted on time. You have a 2-year warranty on goods purchased at www.hidroxa.com

Hidroxa does not account for return shipping costs for complaints.

Once the claim has been returned and the claim is approved, Hidroxa will compensate you in accordance with applicable consumer protection legislation. Hidroxa strives for this to happen within 30 days of Hidroxa receiving the complaint. but it may also take longer depending on the nature of the case. Hidroxa reserves the right to refuse a complaint if it turns out that the product is not incorrect in accordance with current consumer protection legislation.

7. Changes to the Terms

Hidroxa reserves the right to make changes to these Terms at any time. All changes to these Terms will be posted on www.hidroxa.com. Changes apply from the acceptance of the Terms (in connection with a new purchase or visit www.hidroxa.com), or 30 days after Hidroxa has informed you of the changes. However, Hidroxa recommends that you keep up to date on www.hidroxa.com regularly to be aware of any changes to the Terms.