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These terms and conditions ( "Terms") apply when you as a consumer ( "You"), place an order through www.hidroxa.com. An agreements is entered into between you and HIDROXA (Hidroxa Medical AB, corporate identity number 556965-8247). Detailed contact information and other information about Hidroxa are available on the "site" (www.hidroxa.com). The conditions are only applicable for you as a customer who make orders through the Site.
To order on the site you must be over 18 years. HIDROXA do not accept, according to Swedish law, credit purchases from persons under 18 years. HIDROXA reserves the right in individual cases to deny or change your order (for example, if you declared false personal information and / or have poor credit).
HIDROXA asks you to be aware that a product can be sold out we reserve ourselves for any image and typing errors on the Site, such as errors in product description or technical specifications, incorrect prices and price adjustments (such as changes in prices from suppliers or currency fluctuations) or inaccurate information regarding whether an item is in stock. HIDROXA have the right to correct any such errors and to change or update information at any time. If an incorrect price has been entered for an item that you ordered HIDROXA will of course notify you of this and await your approval of the corrected price before HIDROXA continue with the order.
The site, and all content thereon, is owned by HIDROXA or our licensors. The information is protected by, among other material legal and market laws. This means that trademarks, trade names, product names, images, graphics, design, layout and information about products, services and other content may not be copied or used without written approval from HIDROXA.
2. Agreement and Order
In order to make a purchase via the site, you must accept the Terms. By accepting the terms you agree to follow the terms and conditions in its entirety, and agree that you have read the information on personal data and consent to the use of personal information and cookies.
A purchase agreement is concluded only when HIDROXA have confirmed your order and you received the order confirmation from HIDROXA by e-mail. HIDROXA prompt you to save the order confirmation for any contacts with HIDROXA Customer Care.
3. Prices, fees and payment
When you order through the site, the prices are listed on the site. Prices are quoted in Euro and are including VAT. (If you live outside of the EU other prices and rules may apply. Please contact us) Prices does not include shipping charges.
Payment is made via Payex direct payment by debit or credit card or via Paypal.
4. Delivery and transport
On www.hidroxa.com you can see if the item is in stock. If so, it will be delivered within 7 business days. If the item is not in stock, the time to order the product will show on www.hidroxa.com.
The expected time of delivery of the goods showns in the order confirmation, at check-out or on the page for the product on www.hidroxa.com. Typically, the delivery time is 3-7 business days. See point 4.1
If you are to pick up a package, you should do so within the time specified in the notification. Packages should normally be picked up in person with valid ID and order number. You always get a notification that shows where and when packets are retrieved. Notification can be made via email, regular mail, and if you left the phone number, whether through phone calls or SMS. If you do not pick up the package on time, HIDROXA has the right to charge you a fee of 35 Euro.
5. Right of withdrawal
Buying goods on the site comes with possible withdrawal of 50 days. This means that you have the right to cancel your purchase by notifying HIDROXA within 50 days from the time you received the ordered goods (withdrawal period).
If you want to cancel the purchase, you should, before the withdrawal period, send a clear, written notice to HIDROXA, by email or letter. You must provide your name, address and other relevant information, such as order number, invoice number and the name of the item in the message. If you do not want to use the above options in the message, you can use the standard form for the exercise of withdrawal rights in Sweden (see www.konsumentverket.se).
Upon withdrawal you have to finance return shipping and you are responsible for the product's condition after receiving the goods, as well as during return shipping. The merchandise must be returned within 14 days from the date of notification of withdrawal was submitted to HIDROXA. The merchandise must be well packaged, in good condition and in the original box. Returns must be made to HIDROXA by registered mail at the address Hidroxa Medical AB, Björndammsterrassen 114, 43342 Partille, Sweden.
When you regret your purchase HIDROXA pay back the amount you paid for the item, excluding shipping costs. On the amount to be refunded HIDROXA are entitled to deduct an amount equal to the product's depreciation compared to the product's original value, if and to the extent such depreciation is because you have handled the product to a greater extent than is necessary or inte the wrong way. HIDROXA will refund you with the same payment method as you used for the initial purchase.