1. General


These terms and conditions ( "Terms") apply when you as a consumer ( "You"), place an order through www.hidroxa.com. An agreements is entered into between you and HIDROXA (Hidroxa Medical AB, corporate identity number 556965-8247). Detailed contact information and other information about Hidroxa are available on the "site" (www.hidroxa.com). The conditions are only applicable for you as a customer who make orders through the Site.


To order on the site you must be over 18 years. HIDROXA do not accept, according to Swedish law, credit purchases from persons under 18 years. HIDROXA reserves the right in individual cases to deny or change your order (for example, if you declared false personal information and / or have poor credit).


HIDROXA asks you to be aware that a product can be sold out we reserve ourselves for any image and typing errors on the Site, such as errors in product description or technical specifications, incorrect prices and price adjustments (such as changes in prices from suppliers or currency fluctuations) or inaccurate information regarding whether an item is in stock. HIDROXA have the right to correct any such errors and to change or update information at any time. If an incorrect price has been entered for an item that you ordered HIDROXA will of course notify you of this and await your approval of the corrected price before HIDROXA continue with the order.


The site, and all content thereon, is owned by HIDROXA or our licensors. The information is protected by, among other material legal and market laws. This means that trademarks, trade names, product names, images, graphics, design, layout and information about products, services and other content may not be copied or used without written approval from HIDROXA.


2. Agreement and Order



In order to make a purchase via the site, you must accept the Terms. By accepting the terms you agree to follow the terms and conditions in its entirety, and agree that you have read the information on personal data and consent to the use of personal information and cookies.


A purchase agreement is concluded only when HIDROXA have confirmed your order and you received the order confirmation from HIDROXA by e-mail. HIDROXA prompt you to save the order confirmation for any contacts with HIDROXA Customer Care.


3. Prices, fees and payment



When you order through the site, the prices are listed on the site. Prices are quoted in Euro and are including VAT. (If you live outside of the EU other prices and rules may apply. Please contact us) Prices does not include shipping charges.


Payment is made via Payex direct payment by debit or credit card or via Paypal.


4. Delivery and transport



On www.hidroxa.com you can see if the item is in stock. If so, it will be delivered within 7 business days. If the item is not in stock, the time to order the product will show on www.hidroxa.com.


The expected time of delivery of the goods showns in the order confirmation, at check-out or on the page for the product on www.hidroxa.com. Typically, the delivery time is 3-7 business days. See point 4.1


If you are to pick up a package, you should do so within the time specified in the notification. Packages should normally be picked up in person with valid ID and order number. You always get a notification that shows where and when packets are retrieved. Notification can be made via email, regular mail, and if you left the phone number, whether through phone calls or SMS. If you do not pick up the package on time, HIDROXA has the right to charge you a fee of 35 Euro.


5. Right of withdrawal


Buying goods on the site comes with possible withdrawal of 50 days. This means that you have the right to cancel your purchase by notifying HIDROXA within 50 days from the time you received the ordered goods (withdrawal period).


If you want to cancel the purchase, you should, before the withdrawal period, send a clear, written notice to HIDROXA, by email or letter. You must provide your name, address and other relevant information, such as order number, invoice number and the name of the item in the message. If you do not want to use the above options in the message, you can use the standard form for the exercise of withdrawal rights in Sweden (see www.konsumentverket.se).


Upon withdrawal you have to finance return shipping and you are responsible for the product's condition after receiving the goods, as well as during return shipping. The merchandise must be returned within 14 days from the date of notification of withdrawal was submitted to HIDROXA. The merchandise must be well packaged, in good condition and in the original box. Returns must be made to HIDROXA by registered mail at the address Hidroxa Medical AB, Björndammsterrassen 114, 43342 Partille, Sweden.


When you regret your purchase HIDROXA pay back the amount you paid for the item, excluding shipping costs. On the amount to be refunded HIDROXA are entitled to deduct an amount equal to the product's depreciation compared to the product's original value, if and to the extent such depreciation is because you have handled the product to a greater extent than is necessary or inte the wrong way. HIDROXA will refund you with the same payment method as you used for the initial purchase.

m cdag
5 stjärnor: utmärkt

Couldn't be happier!

Have been using the iontophoresis machine for about 3 weeks now and I couldn’t be happier. I purchased it to treat aquagenic wrinkling of the palms, and I had it so bad I had been showering with gloves on for 2 years. After about 3 sessions of iontophoresis I have been able to say goodbye to the gloves and my hands look almost normal after exposure to water. I had tried topical antiperspirants before and nothing worked; this machine has changed my life. My condition is related to sweating so I would have sweating on my hands now and then, and that is gone too. Also have to say customer service is amazing! They always answer my emails on the same day and are extremely nice and helpful! Thank you !!

5 stjärnor: utmärkt

Best purchase ever!

I have suffered from excessive hand sweat since I was a teenager and I bought a iontophoresis device this spring. After 9 treatments I was totally sweat free and since then I have only had to perform maintenance treatments twice a week. I perform these 2 days in a row. My self esteem has really improved and it is absolutely amazing not having to worry about occasions when I need to shake someone’s hand. I am so pleased! Best purchase ever!

5 stjärnor: utmärkt

After only 2 weeks of treatment...

After only 2 weeks of treatment of my feet every other day I can feel the effect! Totally amazing!

Camilla Andersson
4 stjärnor: bra

My hand sweat is almost gone!!!

I suffer from excessive hand sweat, I can be dry but my palms are almost always damp. I bought Hidroxa’s iontophoresis device and it is worth every penny. My hands are completly dry in ordinary situations. When I get stressed a can sweat a little, but nothing to talk about really. I have performed treatments once per day for a little more than 1 week and after that every other day 1 week before I saw results. Amazing!

5 stjärnor: utmärkt

Hidroxa care about their customers

I have owned my device about a year and I am very content with Hidroxa. It feels like the people behind Hidroxa care about me as a customer and wan to make sure I am satisfied with both their product and service. For example, I had to send my device to have it repaired but Hidroxa payed all costs.

Sandra Hedström
5 stjärnor: utmärkt

Serious company and knowledgeable customer care.

Serious company and knowledgeable customer care.

5 stjärnor: utmärkt

The device works perfect for me and I...

The device works perfect for me and I am finally free from my sweaty palms.Human error lead to the fact that the device was sent to the wrong address but soon came in contact with a very professional and personal customer care who sent me a new device straight away so that I didn’t have to wait for the other one to arrive at the right address. Thank you for quick, professional help with this problem that I have had for MANY years.

5 stjärnor: utmärkt

Hidroxas iontophoresis device is magical

Hidroxas iontophoresis device is magical My foot sweat as decrease drastically. Today I can wear regular shoes a whole day of work if I have to. Quick delivery and quick answers to my questions to my questions as well! Great thanks you!, Stefan

Hampus Bergman
5 stjärnor: utmärkt

The best I ever used.

I only have positive things to say about Hidroxa. Their customer care answers your questions right away and they provide good help. As long as I can remeber I have had great issues with excessive hand sweat. I have tried both antiperspirant and botox but nothing has given me the result I wished for. In my field of work as a professional golf player I had severe problems with my hand sweat and it was a huge problem for me. I am so very glad and satisfied that I contacted Hidroxa. I have been using their product since april and I am very happy about the results. It has helped me a lot in my career as well as privately. Iontophoresis is the best treatment option I have tried I could warmly recommend Hidroxa.

5 stjärnor: utmärkt

Great and quick service

Great and quick service. Customer care answered my questions immediatly. Webpage with detailed and serious information. Unfortunately the product didn’t suit me but there was no fuss at all returning the device.

Ludvig Edlund
5 stjärnor: utmärkt

Tusen tack för detta!

I ordered a device in the beginning of may with... I ordered a device in the beginning of may with and open mind, but with 90 days free return policy I thought I’d give it a try. I asked a few questions on the chat before ordering and customer care is really 100%!The device arrived I started the treatments. I continued for a few weeks but the top of my hands hurt really bad. Unfortunately I lost effect when I have to lower the effect to stand the treatments. BUT, after further contact with customer care I got some tips on what to change, for example adding salt to the water. Also I do not use to much water, only so that is covers the electrode pockets and then I put my hands on them. I took a little time and experimenting but now it works without any flaws! After reciving botox every year since I was 9 years old this is completely MAGICAL! A thousand thanks for this!

Pirjo Wernby
5 stjärnor: utmärkt

After only 2 weeks of treatment...

Great company. Everything works perfectly.