Return policy

My return

Did the product not meet your expectations? Here you will find information about what happens when you send a package in return or exchange a product. Keep in mind that you have 50 days to decide if you wish to keep your products, calculated from the day that you received the package.

Remember that you as a customer responsible for the shape of the product when you make a return until we have received and registered it, so always save your receipt. It can take up to 14 days for a return to reach us and to be processed at our office.
 

Does it cost anything to make a return?

Yes HIDROXA will not pay for the return stamp.

 

Have you received my return?

You will receive a return confirmation via email as soon as we received your return. It can take up to 14 days for a return to reach us and to be processed at our office.

 
To make a return

Here you will find information on how to make a return! You have 50 days to decide if you want to keep your products, calculated from the time you receive your package. Remember that all the items sent back to us must be in original condition.

 
How do I make a return?

Go to your local post office and send the package to back to us. Always save your receipt, until we cofirm that we have received the return. When we have received the product in good condition we will make a refund for the product to the credit card that you used when you bought the device.

 
Refund

Remember that you as a customer responsible for the return until we have received and registered it, so always save your deposit slip. It can sometimes take up to 14 days for a return to come to us and be processed and registered.

 

When will I receive my refund?

As soon as you receive a return confirmation to your email address, the process of your refund starts.


For debit Cards, it will take 1-7 business days. The repayment is made to the same card that was used for the purchase of the device.


 
How to make a return?

Here's how you make a return:


1) Fill in the return reason on a note or in an email.
2) Put the product and the note in a box that will hold for shipping, preferably in the packaging you received your shipment.
3) Seal the package.
4) Submit your package at your local post office. (Always keep your deposit slip). Address: Hidroxa consulting AB, Björndammsterrassen 114, 43342 Partille, Sweden. Mark the package "Return and your name". Tell us that the package is on its way.
5) Now we are waiting for your return to reach us. As soon as we receive and process your return we will send you a return confirmation via email and then you will get your refund.

Lotta
5 stjärnor: utmärkt
1 nov 2019

Best purchase ever!

I have suffered from excessive hand sweat since I was a teenager and I bought a iontophoresis device this spring. After 9 treatments I was totally sweat free and since then I have only had to perform maintenance treatments twice a week. I perform these 2 days in a row. My self esteem has really improved and it is absolutely amazing not having to worry about occasions when I need to shake someone’s hand. I am so pleased! Best purchase ever!

Eva
5 stjärnor: utmärkt
6 aug 2019

After only 2 weeks of treatment...

After only 2 weeks of treatment of my feet every other day I can feel the effect! Totally amazing!

Camilla Andersson
4 stjärnor: bra
29 may 2019

My hand sweat is almost gone!!!

I suffer from excessive hand sweat, I can be dry but my palms are almost always damp. I bought Hidroxa’s iontophoresis device and it is worth every penny. My hands are completly dry in ordinary situations. When I get stressed a can sweat a little, but nothing to talk about really. I have performed treatments once per day for a little more than 1 week and after that every other day 1 week before I saw results. Amazing!

JB
5 stjärnor: utmärkt
28 may 2019

Hidroxa care about their customers

I have owned my device about a year and I am very content with Hidroxa. It feels like the people behind Hidroxa care about me as a customer and wan to make sure I am satisfied with both their product and service. For example, I had to send my device to have it repaired but Hidroxa payed all costs.

Sandra Hedström
5 stjärnor: utmärkt
9 may 2019

Serious company and knowledgeable customer care.

Serious company and knowledgeable customer care.

Henrik
5 stjärnor: utmärkt
8 may 2019

The device works perfect for me and I...

The device works perfect for me and I am finally free from my sweaty palms.Human error lead to the fact that the device was sent to the wrong address but soon came in contact with a very professional and personal customer care who sent me a new device straight away so that I didn’t have to wait for the other one to arrive at the right address. Thank you for quick, professional help with this problem that I have had for MANY years.

Stefan
5 stjärnor: utmärkt
3 dec 2018

Hidroxas iontophoresis device is magical

Hidroxas iontophoresis device is magical My foot sweat as decrease drastically. Today I can wear regular shoes a whole day of work if I have to. Quick delivery and quick answers to my questions to my questions as well! Great thanks you!, Stefan

Hampus Bergman
5 stjärnor: utmärkt
10 juni 2018

The best I ever used.

I only have positive things to say about Hidroxa. Their customer care answers your questions right away and they provide good help. As long as I can remeber I have had great issues with excessive hand sweat. I have tried both antiperspirant and botox but nothing has given me the result I wished for. In my field of work as a professional golf player I had severe problems with my hand sweat and it was a huge problem for me. I am so very glad and satisfied that I contacted Hidroxa. I have been using their product since april and I am very happy about the results. It has helped me a lot in my career as well as privately. Iontophoresis is the best treatment option I have tried I could warmly recommend Hidroxa.

Anneli
5 stjärnor: utmärkt
10 nov 2017

Great and quick service

Great and quick service. Customer care answered my questions immediatly. Webpage with detailed and serious information. Unfortunately the product didn’t suit me but there was no fuss at all returning the device.

Ludvig Edlund
5 stjärnor: utmärkt
8 aug 2017

Tusen tack för detta!

I ordered a device in the beginning of may with... I ordered a device in the beginning of may with and open mind, but with 90 days free return policy I thought I’d give it a try. I asked a few questions on the chat before ordering and customer care is really 100%!The device arrived I started the treatments. I continued for a few weeks but the top of my hands hurt really bad. Unfortunately I lost effect when I have to lower the effect to stand the treatments. BUT, after further contact with customer care I got some tips on what to change, for example adding salt to the water. Also I do not use to much water, only so that is covers the electrode pockets and then I put my hands on them. I took a little time and experimenting but now it works without any flaws! After reciving botox every year since I was 9 years old this is completely MAGICAL! A thousand thanks for this!

Pirjo Wernby
5 stjärnor: utmärkt
18 juli 2017

After only 2 weeks of treatment...

Great company. Everything works perfectly.