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Terms of delivery

On www.hidroxa.com you can see if the item is in stock. If it’s available for purchase, it will be delivered within 7 business days. You'll receive a confirmation email after each shipment leaves our warehouse with shipment details, the expected delivery time of the goods and your tracking number. If the product is temporarily out of stock, you will see an out of stock message on www.hidroxa.com and we will notify you when the item is back in stock.

Orders are processed Monday to Friday (except National public holidays), while orders placed after 11.59 am CET/CEST will be processed the following business day. The estimated delivery time is between 3 to 7 business days. If you are to pick up a package, you should do so within the time specified in the notification.


Packages should normally be picked up in person with valid ID and order number. You always get a notification that shows where and when packets are retrieved. Notification can be made via email, regular mail, and if you left the phone number, whether through phone calls or SMS. If you do not pick up the package on time, HIDROXA has the right to charge you a fee of 35 Euro.


And yes, we ship internationally! Below is a list of countries we currently ship to:

EU countries:

Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Gibraltar, Georgia, Germany, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom (UK), Vatican City

Carrier: DHL

Estimated delivery: 2-7 working days

Shipping cost: Free shipping on all orders

Payment methods for Nordic countries: Klarna, Credit Card (Visa, MasterCard), and Paypal.

International payment methods: Credit Card (Visa, MasterCard, American Express, JCB, Discover, Diners Club), and Paypal.

Rest of the world:

Aland Islands, Algeria, American Samoa, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Aruba, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Chad, Chile, Christmas Island, Cocos [Keeling] Islands, Colombia, Comoros, Cook Islands, Costa Rica, Côte d’Ivoire, Cuba, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Hong Kong SAR China, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Macau SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Mongolia, Montserrat, Morocco, Mozambique, Myanmar [Burma], Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Qatar, Réunion, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, São Tomé and Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Korea, Sri Lanka, Suriname, Svalbard and Jan Mayen, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, Uruguay, U.S. Outlying Islands, U.S. Virgin Islands, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis and Futuna, Western Sahara, Zambia, Zimbabwe

Carrier: DHL

Estimated delivery: 3-7 working days

Shipping cost: Free shipping on all orders

Payment methods for Nordic countries: Klarna, Credit Card (Visa, MasterCard), and Paypal.

International payment methods: Credit Card (Visa, MasterCard, American Express, JCB, Discover, Diners Club), and Paypal.


Can’t find your country?

We ship worldwide, contact us via email [email protected] for more information.


TrustScore!

trustpilot trustpilot score

m cdag iontophoresis machine review
5 stars: excellent
m cdag has submitted a review about Hidroxa
“Have been using the iontophoresis machine for about 3 weeks now and I couldn’t be happier. I purchased it to treat aquagenic wrinkling of the palms, and I had it so bad I had been showering with gloves on for 2 years. After about 3 sessions of iontophoresis I have been able to say goodbye to the gloves and my hands look almost normal after exposure to water. I had tried topical antiperspirants before and nothing worked; this machine has changed my life. My condition is related to sweating so I would have sweating on my hands now and then, and that is gone too. Also have to say customer service is amazing! They always answer my emails on the same day and are extremely nice and helpful! Thank you !!“
Lotta iontophoresis machine review
5 stars: excellent
Lotta has submitted a review about Hidroxa
"I have suffered from excessive hand sweat since I was a teenager and I bought a iontophoresis device this spring. After 9 treatments I was totally sweat free and since then I have only had to perform maintenance treatments twice a week. I perform these 2 days in a row. My self esteem has really improved and it is absolutely amazing not having to worry about occasions when I need to shake someone’s hand. I am so pleased! Best purchase ever!"
Eva iontophoresis machine review
5 stars: excellent
Eva has submitted a review about Hidroxa
"After only 2 weeks of treatment of my feet every other day I can feel the effect! Totally amazing!"